Frequently Asked Questions

Account Related

Q1. Do I need to create a Girls Heels account?

A1. You may checkout as a Guest but having a Girls Heels account helps you in:

  • Seamless tracking of your order.
  • Better communication regarding your purchase and purchase history.
  • Maintaining a wish list.
  • Saving your preferences addresses and earning exclusive Girls Heels Points.
  • Be eligible for our exclusive offers, discounts, and deals.

Q2: I forgot my login credentials. How can I log in now?

A2: Relax. Don’t worry. It may happen that you forget your login credentials such as username or password, we have got you sorted. There is a “Forgot Password” button or “Forgot ID” button, just click there.  Now, enter your email id and we’ll send you the link that helps you create recover/recreate your credentials.

Or, you can write to us for any assistance.

Q3: How can I change my address?

A3: To change your address, phone number, or any other detail. Just go to your profile and click the edit button to make the changes as desired.

Orders & Payment Related

Q1: Is there any limit on the number of items I can order?

A1: As such, there is no maximum limit. You can order as many items as you wish till the stock is available.

Q2: Can you customize the order?

A2:  We understand, you may want it your way. We would love to hear your choices. Feel free to reach out to us for your requirements. We shall discuss it for bulk orders only.

Q3: What are the shipping charges?

A3: The shipping charges may vary from location to location and depend on the weight of the box as well. However, we have tied up with the best logistics partners to deliver your package in the safest packaging in minimum time at the best prices.

Q4: Can the order be canceled?

A4: We understand your concern. You can cancel the order anytime before dispatch. The full amount will be refunded to original source of payment.

Q5: How can I use my Girls Heels Points?

A5:  We offer Girls Heels points to our esteemed customer on every purchase and these points are valid for a period of three months.  These points can be redeemed in your future purchases.

5 Girls Heels Points = Re 1

Returns & Refunds Related

Q1: I received the wrong product. How can I return it?

A1: Sorry for the inconvenience caused. Just make an opening video or click the pictures of the product received and share them with us to expedite the process. You may raise a return request by going to the My Orders section and selecting the return/replace option within 48 hours of receiving the product. We shall start the refund process once we receive back the product.  

Q2: After how much time, does the refund process get initiated?

A2: All refunds will be processed only after internal quality checks. For any refund request, you must share the necessary proof. We will notify you once the refund request has been approved. After the refund has been approved, it shall be processed within 10 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us.

Q3: I did not like the product. How can I return?

A3: Our products undergo utmost quality checks to deliver you the best wearing experience ever. We have the best footwear designing team that delivers the trendiest collection for modern divas. We would love to know what went wrong with the product and how can we improve it better. Right now, we accept returns only for damaged products or if a wrong product gets delivered from our end.

Q4: How will I know my refund has been approved?

A4: Notifications shall be sent to your Girls Heels account as well as to your registered email address.

Q5: There is a size mismatch for the product received. How can I replace it?

A5: We recommend you to go through our size guide properly and properly check for your size. However, in case you ordered the wrong size, you can raise a replacement request within 48 hours of the product delivery. You just need to pay only the shipping charges for the replaced product.

Q6: My refund request has been rejected. Why?

A6: Please make sure that the product is unused and all the tags and accessories are intact while your request a return pickup. If any of the above-mentioned things are violated, your refund request may get rejected.

Other

Q1: Are the products you sell genuine?

A1: Yes! We only sell 100% genuine items. You can easily purchase the products of your choice, devoid of worrying about their quality. 

Q2: How do I check my order status?

A2: After logging in, registered users can easily check the orders placed from the “MY ACCOUNT” page. 

Q3:What are the payment options available? Is cash on delivery option available?

A3: Yes, we accept diversified payment modes, so our customers do not have to bother about anything. You can choose any payment mode, including Credit card, debit card, net banking, UPI, Cash on delivery, and wallets. 

Q4: Is it safe to use my card online at Girls heels?

A4: All the transactions online with Girl heels are protected, and SSL secured. We understand the importance of hard-earned money, and so the payment modes offered online @Girl Heels are completely safe and secure. 

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